Returns, Replacements and Refunds
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
· the item may be damaged during transit
· or there might be a manufacturing defect
· or that the wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a refund or replacement, email us at www.jagraviherbal.com with your Order Number and the Reason for the replacement/refund. Kindly email an image of the product, clearly showing the batch number and the invoice for our reference. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
Once the return request is accepted, we will pick up the products within 4 – 7 days of receiving your request. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
In the case of a product refund, once your request is approved, the refund will be reflected in your account within 5-7 days and you will be sent an email confirming the same.
Please do note that if it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, and the customer has already paid we will refund you the full amount.
Jagravi Herbal Products will only accept products that are returned unopened. Any returned product that comes in with an open seal, improper handling or damaged/torn out boxes, missing labels or instructions will not be accepted for returns and will be sent back to the buyer. The product needs to be returned in the original box. Products damaged during shipment or improper packaging do not qualify for a refund or return in any manner. If a product is damaged on delivery, it is important for the buyer to contact Jagravi Herbal Products immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided.
How will I get the refund?
In case of a return/ replacement/ refund, we process the refund within 5-7 days from the date when the products have been received and verified at our warehouse.
For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5-7 days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 5-7 days from the date of us receiving the products back as well as receiving your bank details on e-mail. It may take an additional 2-3 days for the amount to reflect in your account.
Changes in the Cancellation, Returns and Refunds Policy
We keep our Cancellation, Returns and Refund Policy under review to make sure it is up to date and accurate. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website.
Contact Information
In case of any queries feel free to contact us at www.jagraviherbal.com. We will definitely address the same on a case-by-case basis.
DISCLAIMER
Please read these Terms of Use & Privacy Policy (hereinafter referred to as “Agreements”,) carefully before using our services, application and site www.jagraviherbal.com (hereinafter referred to as “us”, “we”, or “our” “the Site”) operated by JAGRAVI HERBAL PRODUCTS (“Company”). These Agreements sets forth the legally binding terms and conditions for your use of the service and site at www.jagraviherbal.com
The use of this website by the User including prospective registered Users and Consumer; is solely governed by this policy and any policy so mentioned by terms of reference. Moving past home page, or using any of the services shall be taken to mean that User have read and agreed to all of the agreements or policies so binding upon User and that User are contracting and have undertaken binding obligations with the Jagravi Herbal Products.
User will be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by this site, and they shall be deemed to be incorporated into this Terms of Use & Privacy Policy and shall be considered as part and parcel of these Agreements.
Jagravi Herbal Products does not recommend or support the advertisement of any 3rd Party like Seller/Buyer/Service Providers/Vendors/Brands or their opinions, or any other information that may be referred to on the Website. Though Jagravi Herbal Products acts as a service provider to the User of ayurvedic and herbal products, it takes no responsibility nor guarantee regarding any service or product and disclaims all warranties, express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights, and fitness for a particular purpose.
We hold the sole right to modify these Agreements without prior permission from User or informing User. The relationship creates on User a duty to periodically check the terms and stay updated on its requirements. If User continues to use the website following such a change, this is deemed as consent by User to the so amended Agreement. As long as User complies with these Agreements, we grant User a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
Jagravi Herbal Products or its owners, managers, directors, employees, agents, partners, advertisers or affiliates will not be liable for any loss, damage, injury, non-delivery, defective delay, delivery, inaccessibility, failure, interruption, alteration or damage of any data or in terms of money or health, third party information or other information caused to a User arising out of use of the Website , its Online services or Materials including legal actions arising out of negligence or other third party actions due to misconduct or omissions/acts of other Users on the Website such as registered Consumer/User/Partners.
By impliedly or expressly accepting these Terms of Service, User also accept and agree to be bound by other Firm Policies, inter alia Privacy Policy, which would be amended from time to time.
If you are not satisfied with resolution of your query/complaint, you have the option to discontinue use of the Website or cancel your account with www.jagraviherbal.com .